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Collaborative
We are committed to building relationships, and to supporting each other and our clients, through; working collaboratively to build positive relationships i.e. taking time to understand clients’ objectives, providing excellent client service, engaging with others and encouraging effective communication i.e. effectively managing client’s expectations and keeping team members up to date with developments on shared matters.
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Honest
We are open and transparent, whilst acting with integrity, respect and professionalism, by; being trustworthy, open and reliable i.e. not afraid to say when we have done something wrong, or when something is not as good as it could be, maintaining personal integrity and respecting confidentiality.
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Enterprising
We are inspired and resourceful, but considered, in our approach, through; being inspired to do great things, solutions focused – presenting clients with solutions not problems, being creative and doing things differently – thinking outside the box, being willing to take considered risks, generating and encouraging new ideas and displaying a can-do attitude.
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Enhancing
We are a diverse team, that enjoys sharing our experiences to achieve our personal and professional goals, as well as the best possible outcomes for our clients, through; sharing ideas, information and knowledge, suggesting improvements to existing processes or procedures, engaging with others, always striving to do our best and being passionate.
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Valued
We value ‘ourselves’ by; demonstrating a positive attitude, leading by example and being a role model for positive behaviours, being Self-aware and regularly reflecting on the work that is done, how it is done and the impact on those being supported. We value our ‘colleagues’ by; listening to and respecting others, recognising the efforts of others, working as ‘one team’, being fair, encouraging others to do their best. We value our ‘clients’ by; ensuring we take the time to know and understand our client’s needs and expectations, taking responsibility for delivering high quality work, being friendly, honest, fair and professional always.